Privacy Policy

Last Updated: 9 September 2026

At Berspacee, located in the Atlas Mountains of Morocco, your privacy is very important to us. We are committed to protecting your personal information and being completely transparent about the information we collect, how it is used, and who can access it.

1. Information We Collect

When you interact with our website or place an order, we may collect the following types of information:

Contact Information: Name, email, and phone number for order and support purposes.
Shipping Information: Full delivery address to ensure accurate delivery.
Payment Information: Billing address and payment details processed via secure gateways. We do not store full credit card numbers.
Order Details: Products purchased.
Website & Technical Information: IP address, browser type, operating system, pages visited, and cookies for analytics and experience improvement.

2. How We Use Your Information

Order Fulfillment: Package and ship handmade rugs accurately and on time via DHL.
Customer Support: Respond to inquiries and provide guidance on rug care.
Website Improvement: Analyze visitor behavior to enhance user experience.
Marketing (Optional): Send promotions or newsletters only if you opt in. You may unsubscribe at any time.

Legal Basis for Processing: We process personal data only when necessary to fulfill an order, comply with legal obligations, respond to customer inquiries, or with your explicit consent.

3. Who Can Access Your Information

Shipping Carrier (DHL): To deliver and track your order.
Legal Authorities: Only if required by law.
Trusted Service Providers: For website support, analytics, and transaction security.

We do not sell or rent your personal information to third parties.

Third-Party Services We Use

Microsoft Clarity — analytics, including session recording and heatmaps. It records mouse movement, scrolling and clicks on our pages.
Tawk.to — live chat. Conversation transcripts are stored by Tawk.to.
Google Tag Manager and Google Analytics — traffic measurement.
Hostinger Reach — email marketing, if you subscribe.
WooPayments (Stripe) and PayPal — payment processing.
DHL — shipping and delivery.

4. How We Protect Your Data

Encryption (SSL/TLS): Protects data during transmission over the internet.
Secure Servers: Monitored to prevent unauthorized access.
Limited Access: Only authorized staff can view operational information.
Data Retention: We retain personal information only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

5. Your Rights

At Berspacee, you have control over your personal information. Depending on applicable laws, you may exercise the following rights:

Access Your Data: Request a copy of the personal information we hold about you.
Correct Your Information: Ask us to update or correct any inaccurate or incomplete data.
Request Deletion: Request that your personal information be deleted, where legally or contractually allowed.
Opt-Out of Marketing: Unsubscribe from promotional communications at any time.

To exercise any of these rights, please contact us directly at contact@berspacee.com or +212 776 532 019.

Your GDPR Rights (European Economic Area and United Kingdom)

If you are located in the European Economic Area or the United Kingdom, the General Data Protection Regulation gives you the following rights over the personal data we hold about you:

Right of access: request a copy of the personal data we hold about you.
Right to rectification: ask us to correct data that is inaccurate or incomplete.
Right to erasure: ask us to delete your personal data, except where we are required to keep it for legal, tax or contractual reasons.
Right to restrict or object to processing: including objecting to processing carried out on the basis of our legitimate interests.
Right to data portability: receive your data in a portable, machine-readable format.
Right to withdraw consent: where processing is based on your consent, withdraw it at any time.
Right to complain: lodge a complaint with your national data protection authority.

To exercise any of these rights, email contact@berspacee.com. We respond to these requests within the period required by applicable law.

Your CCPA/CPRA Rights (California Residents)

If you are a California resident, the California Consumer Privacy Act, as amended by the CPRA, gives you the following rights:

Right to know: request the categories and specific pieces of personal information we have collected about you, where it came from, and why we collected it.
Right to delete: request deletion of the personal information we collected from you, subject to legal exceptions.
Right to correct: request correction of inaccurate personal information.
Right to opt out of the sale or sharing of personal information: you can record your preference on our Do Not Sell My Information page.
Right to non-discrimination: we will not deny you goods or services, or charge you a different price, because you exercised these rights.

To make a request, email contact@berspacee.com or use our Do Not Sell My Information page.

6. Cookies and Tracking

We use essential and analytical cookies to enhance browsing, remember preferences, and analyze site performance. Some cookies may be set by third-party services such as analytics or payment providers. You may disable cookies through your browser settings, but this may affect website functionality.