Privacy Policy

Last Updated: 20 July 2026

At Berspacee, located in the Atlas Mountains of Morocco, your privacy is very important to us. We are committed to protecting your personal information and being completely transparent about the information we collect, how it is used, and who can access it.

1. Information We Collect

When you interact with our website or place an order, we may collect the following types of information:

Contact Information: Name, email, and phone number for order and support purposes.
Shipping Information: Full delivery address to ensure accurate delivery.
Payment Information: Billing address and payment details processed via secure gateways. We do not store full credit card numbers.
Order Details: Products purchased.
Website & Technical Information: IP address, browser type, operating system, pages visited, and cookies for analytics and experience improvement.

2. How We Use Your Information

Order Fulfillment: Package and ship handmade rugs accurately and on time via DHL.
Customer Support: Respond to inquiries and provide guidance on rug care.
Website Improvement: Analyze visitor behavior to enhance user experience.
Marketing (Optional): Send promotions or newsletters only if you opt in. You may unsubscribe at any time.

Legal Basis for Processing: We process personal data only when necessary to fulfill an order, comply with legal obligations, respond to customer inquiries, or with your explicit consent.

3. Who Can Access Your Information

Shipping Carrier (DHL): To deliver and track your order.
Legal Authorities: Only if required by law.
Trusted Service Providers: For website support, analytics, and transaction security.

We do not sell or rent your personal information to third parties.

4. How We Protect Your Data

Encryption (SSL/TLS): Protects data during transmission over the internet.
Secure Servers: Monitored to prevent unauthorized access.
Limited Access: Only authorized staff can view operational information.
Data Retention: We retain personal information only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

5. Your Rights

At Berspacee, you have control over your personal information. Depending on applicable laws, you may exercise the following rights:

Access Your Data: Request a copy of the personal information we hold about you.
Correct Your Information: Ask us to update or correct any inaccurate or incomplete data.
Request Deletion: Request that your personal information be deleted, where legally or contractually allowed.
Opt-Out of Marketing: Unsubscribe from promotional communications at any time.

To exercise any of these rights, please contact us directly at contact@berspacee.com or +212 776 532 019.

6. Cookies and Tracking

We use essential and analytical cookies to enhance browsing, remember preferences, and analyze site performance. Some cookies may be set by third-party services such as analytics or payment providers. You may disable cookies through your browser settings, but this may affect website functionality.