Return and Refund Policy

Return & Refund Policy

Last Updated: 20 July 2026

At Berspacee, your satisfaction is our priority. This Return & Refund Policy explains when and how you can return a product, who covers return shipping costs, and how refunds or exchanges are handled.

Eligibility for Returns

Returns are accepted within 30 calendar days from the date of delivery.
Items must be new, unused, and in original condition, including original packaging.

How to Request a Return

To request a return, please contact us within 30 days of receiving your order at contact@berspacee.com. Please include the following information:

Your order number
The reason for the return
Clear photos (required if the item is damaged, defective, or incorrect)

Return Shipping Responsibility

Free Return Shipping (We Pay)

Berspacee covers the return shipping cost for:

Damaged Items: If your order arrives with visible damage.
Defective Items: If the order has manufacturing defects.
Incorrect Items: If you received the wrong product or wrong color.

For these cases: We will provide a prepaid return shipping label or arrange a pickup at no cost to you. Simply follow the return instructions we provide.

Paid Return Shipping (Customer Pays)

Customers are responsible for arranging and paying for return shipping for:

Change of Mind: If you simply changed your mind about the purchase.
Personal Preference: If the order doesn’t match your décor or expectations.
Fit/Style Issues: If you’re not satisfied with the product.

For these cases: We will provide the return address and guidance. You arrange and pay for return shipping to Morocco. We recommend using DHL or a similar tracked service. This is clearly stated at checkout and in our shipping policy.

Return Address

Berspacee, N13, Timahdite 53104, Morocco — Find us on Google Maps

Important: Please keep your tracking number as proof of return.

Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect:

Notify us immediately within 30 calendar days of delivery.
Inspect your package upon arrival.
Provide clear photos of the damage or issue to contact@berspacee.com.

What happens next: We will open a claim with the shipping carrier (DHL). Once verified, we will either send a replacement at no cost to you or issue a full refund for the product.

Refunds

Timeline

Return Inspection: Once we receive your returned item, we will inspect it (typically 1–3 business days).
Approval/Rejection: We will send you an email notification.
Refund Processing: If approved, your refund will be processed within 2–5 business days.
Credit Applied: A credit will automatically be applied to your original payment method. Processing times may vary depending on your bank or payment provider.

What is Refunded

Full product price.
Return shipping cost (if we paid for the return due to damage/defects).

What is NOT Refunded

Customer-paid return shipping (for change of mind returns).

Exchanges

Exchanges are offered only for items that are damaged, defective, or incorrect. Please contact us within 30 calendar days of delivery to arrange a replacement. Eligible exchanges include free return shipping and either a replacement or a full refund after verification.

Exchanges are not available for change-of-mind or personal preference returns.